For cafe owners · A Mindloft Labs demo

Four messages that run the cafe while Meera makes coffee.

Filter & Fern is a made-up cafe, but its problems are real: stamp cards get lost, sign-ups live in DMs, nobody asks for reviews, and the owner spends every night scrolling chats. Each of these four WhatsApp automations fixes one of them.

01Loyalty card on WhatsAppReplaces: Lost paper stamp cards.
02Bookings and event sign-ups, with a reminderReplaces: Open mic sign-ups scattered across Instagram DMs.
03A thank-you with a review linkReplaces: Never asking for reviews.
04The owner’s nightly summaryReplaces: The nightly scroll through chats.

All four, side by side

What the customer (and, for the last one, the owner) sees on their phone.

Filter & FernBusiness account

FERN-H3W9:12 am✓✓

☕ Stamp added! You're at 6 of 9 on your Fern Card. Three more and the next filter coffee is on us.9:12 am

Three coffees later

FERN-C6V4:40 pm✓✓

🌿 That's 9! Show this message at the counter for a free filter coffee. Valid for 30 days.4:40 pm

Loyalty card on WhatsApp

A QR at the counter opens WhatsApp with a code. The reply counts the stamp. Ninth cup free.

Replaces:: Lost paper stamp cards.
Saves:: Regulars actually reach the free coffee, and nobody prints, stamps or replaces cards.

Filter & FernBusiness account

Table for 4, courtyard, Sat 24 Oct at 7:30 pm. Name: Arjun1:05 pm✓✓

Booked! Table for 4, courtyard, Sat 24 Oct at 7:30 pm. Reply CHANGE or CANCEL anytime.1:05 pm

The day before

Hi Arjun, see you tomorrow at 7:30 pm at Filter & Fern. Still coming? Reply YES or CANCEL.6:00 pm

YES6:12 pm✓✓

Open mic

You've got slot 7 at Thursday's open mic, around 7:50 pm.2:30 pm

Bookings and event sign-ups, with a reminder

The form confirms instantly. The day before, a YES / CANCEL reminder goes out on its own.

Replaces:: Open mic sign-ups scattered across Instagram DMs.
Saves:: Every booking and slot lands in one place, and the day-before reminder means fewer empty tables and empty slots.

Filter & FernBusiness account

2 hours after the visit

Thanks for coming in today! If you enjoyed it, a short Google review helps a small cafe a lot: [review link]. No reply needed.4:30 pm

A thank-you with a review link

One polite message, no reward and no pressure. Google doesn’t allow either, and it reads better without.

Replaces:: Never asking for reviews.
Saves:: Every happy table gets asked, two hours after they leave, without anyone at the counter having to remember.

Filter & Fern botTo: Meera

10:15 pm

Tomorrow (Wed): 6 bookings, 19 people, 4 in the courtyard. Open mic Thu: 6 of 8 slots taken. Fern Card: 41 stamps today, 3 free coffees claimed. Review links sent today: 12.10:15 pm

The owner’s nightly summary

At 10:15 pm the numbers from the other three arrive on the owner’s phone.

Replaces:: The nightly scroll through chats.
Saves:: About 30 minutes every night for Meera. Tomorrow's bookings, slots and stamps in one message.

Try them on the cafe site

InteractiveStamp a Fern Card →InteractiveBook a table →InteractiveSign up for open mic →

This is a demo. Messages are simulated; a real setup uses the WhatsApp Business Platform.

Want this for your cafe?

Mindloft Labs sets up WhatsApp automations like these for small businesses, on the official WhatsApp Business Platform.

Talk to Mindloft Labs

mindloftlabs.com